Data Deletion

Last updated: 2 March 2026

If you want us to delete the personal information we hold about you, we are happy to help. This page explains how to request deletion and what to expect.

How to Request Deletion

Send us an email

Email contact@rushpt.com.au with the subject line “Data Deletion Request”. Include your full name and the email address associated with your account so we can locate your records.

We verify your identity

To protect your privacy, we may ask you to confirm some details so we can verify that the request is coming from you.

We process the deletion

Once verified, we will delete your personal information from our systems within 30 days. We will send you a confirmation email when the deletion is complete.

What Gets Deleted

We will delete:

Your name, email address, and phone number from our client database.
Your booking history and session records.
Your data from our CRM system (GoHighLevel).
Any form submissions you have made through our website.

What We May Need to Keep

Australian law requires us to retain certain records. Even after a deletion request, we may keep:

Financial records: Payment and transaction records must be kept for 7 years as required by the Australian Taxation Office (ATO).
Legal obligations: Any records we are required to retain by law or to establish, exercise, or defend legal claims.

Where we retain records for legal purposes, access to that data is restricted and it will only be used for the specific legal purpose it was retained for.

Third-Party Data

When you request deletion, we also take steps to remove your data from our third-party services where possible:

Stripe: We can request deletion of your customer record from Stripe, though Stripe may retain transaction records per their own legal obligations.
Meta (Facebook): Pixel data is anonymised and cannot be deleted on a per-user basis. You can manage your Meta data through your Facebook Privacy Settings.
Google Analytics: Analytics data is aggregated and anonymised. Individual records cannot be isolated for deletion.

Timeline

We aim to complete all deletion requests within 30 days of verifying your identity. If we need more time due to complexity or volume, we will let you know and provide an updated timeline.

Questions?

If you have questions about the deletion process or want to know what data we hold about you before making a request, contact us:

Email: contact@rushpt.com.au
Phone: 0433 673 381